Cookie Policy

This Cookie Policy ("Policy") explains how Rank Microfinance Bank Limited ("Rank", "We", "Us", or "Our") uses cookies and similar tracking technologies on its website and mobile applications. It also outlines your choices regarding these technologies.

In this Policy, any use of the terms "You", "Your", or similar expressions refer to the person accessing our website, mobile application, or services. By using our platforms, you consent to our use of cookies in accordance with this Policy.

WHAT ARE COOKIES

Cookies are small text files that are placed on your device (such as a computer, smartphone, or tablet) when you visit a website or use an app. They help the website or application remember information about your visit, which makes future visits easier and enhances the functionality and user experience. Cookies enable us to:

recognize your device;

• store certain information about your preferences or past interactions; and

• improve the security, performance, and usability of our website and

applications

PURPOSE OF COOKIES AND RELATED TECHNOL

Rank may store or use some or all of the cookies and related technologies on your browser, mobile application, or device for the purposes described below:

to ensure the website operates securely and efficiently;
to enable account login, product navigation, and safe transactions;
to monitor and improve website performance;
to deliver content, advertisements, and promotions tailored to you;
Please note that there are few industry-standard options for disabling cookies without also disabling the functionality and services they support. If you are unsure whether you need cookies or not, it is recommended to leave all cookies enabled in case they are required to deliver a service you request.

TYPE OF COOKIES WE USE

We use different types of cookies, each serving a specific purpose:4.1 Right of Access: You have the right to request a comprehensive report of all personal data we hold about you. This includes information on:

Strictly Necessary Cookies: These cookies are essential for the core functionality of our website and mobile applications. They enable you to log in, navigate the platform, and access secure areas. Examples: session management, fraud prevention.
Performance and Analytics Cookies: These cookies collect anonymous data to help us understand how users interact with our services. They allow us to monitor performance, improve user experience, and identify and fix technical issues. Examples: pages visited, crash reports, page load times.
Functional Cookies: These cookies remember your preferences and settings to offer a more personalized experience. Examples: language selection, saved login credentials.
Targeting and Marketing Cookies: These cookies track your browsing behavior across websites and apps in order to deliver advertising and promotional messages that are relevant to you; subject to your consent. Examples: Google Ads, Meta Pixel, in-app marketing tags
Third-Party Cookies: Some cookies on our website or app are set by trustedthird-party partners. These partners help us with analytics, advertising, identity verification, and fraud prevention. Examples:

Analytics providers: Google Analytics
Advertising networks: Google, Facebook
Security tools: Identity verification or anti-fraud services

We ensure that any third-party partner who processes your data through cookies complies with strict data protection and security standards, including those set out in applicable data protection laws.

HOW TO CONTROL COOKIES

You have the right to control or disable cookies using the following methods:

4.1 . Browser Settings: Most web browsers allow you to manage cookies. You can refer to your browser’s “Help” section for specific instructions on how to:

a. Clear existing cookies;

b. Block third-party cookies;

c. Set cookie preferences for specific websites.

4.2. In-App Permissions: For mobile applications, you can manage certain permissions (e.g., location, camera, contacts) directly from your device’s settings.

4.3 Cookie Consent Banners: Where legally required, we provide cookie banners or pop-ups on our website or app. These allow you to accept, reject, or customize your cookie preferences when you first visit.

Please Note: Disabling certain cookies may impact the functionality or availability of some features, and could limit your overall user experience.

DURATION OF COOKIES

You have the right to control or disable cookies using the following methods:

5.1 .Session Cookies: These are temporary cookies that are automatically deleted when you close your browser.

5.2. Persistent Cookies: These cookies remain on your device until they expire or are manually deleted. We retain persistent cookies only for as long as necessary to fulfill the purposes outlined in this Policy, after which they are deleted or anonymized.

DATA PROTECTION AND YOUR RIGHTS

Any personal data collected through cookies is processed in accordance with the Nigeria Data Protection Act, 2023 (NDPA). As a data subject, you have the following rights:

• To be informed about the processing of your personal data;

• To access the personal data we hold about you;

• To request corrections or deletion of inaccurate or outdated data;

• To restrict or object to certain types of data processing;

• To withdraw your consent for the use of non-essential cookies at any time.

For more information about how we handle your personal data, please refer to our Privacy Policy

CROSS BORDER DATA TRANSFERS

Where the use of cookies involves the transfer of personal data outside Nigeria (e.g., through third-party analytics providers), We will ensure such transfers are carried out in compliance with the NDPA and other applicable regulations. These transfers will be safeguarded through:

• mechanisms approved by the National Data Protection Commission (NDPC); and

• other lawful bases as permitted under the NDPA or applicable data protection frameworks.

CHANGES TO THIS COOKIE POLICY

We may update this Policy from time to time to reflect changes in legal requirements, technological developments, or our operational practices. When updates are made, We will revise the "Effective Date" at the top of this page. Where changes are significant, We will notify you through appropriate means; such as email notifications or in-app alerts, where applicable

If you have any questions about this Cookie Policy or how we use cookies and similar technologies, please contact us:

• Data Protection Team: dataprotection@userank.com

• General Support: hello@userank.com